Year-Round Tax Campaign |
BIR on Wheels | VAT Riders Team
| BIR Text Raffle Promo | BIR Contact
Center | Posting of Zonal Values in Website
BIR launched its year-round nationwide tax campaign
for 2003 last February 24 with the theme "BUWIS KO, ALAY KO".
Globe and Smart Telecommunications, McDonalds, San Miguel Corporation,
Air 21, Lina Group of Companies and the Federation of Fil-Chinese
Chamber of Commerce and Industry, Inc. supported the campaign by
sponsoring advertisements through multi-media systems (print, media,
billboard, tarpaulin streamers) and contributing tax campaign materials.
Various television networks (ABS-CBN 2, GMA 7, PTV 4, ABC 5, RPN
9 and IBC 13) likewise provided free airtime for the showing of
To manifest their support for the Bureau's campaign
for the early filing of tax returns, members of the Bangon Filipino
Movement Philippine Chamber of Commerce and Industry (PCCI), Trade
Union Congress of the Philippines (TUCP), Filipino Chinese Chamber
of Commerce (FCCI), Philippine Retailers Association (PRA), El Shaddai,
Federation of Philippine Industries (FPI) and Employees Confederation
of the Philippines (ECOP) and the Undersecretaries Association of
the Philippines "symbolically" filed their returns on
March 10 and 31, respectively, way ahead of the April 15 deadline.
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To encourage taxpayers' voluntary compliance, the
"BIR on Wheels" has been conceptualized and mobilized
nationwide to bring revenue services closer to the taxpayer public.
The "BIR on Wheels" is a one-stop shop that handles the
issuance of Taxpayer Identification Number (TIN) for new registrants,
acceptance of registration payments and issuance of Certificate
of Registration, updating of BIR registration information and giving
of response to taxpayer queries, which includes TIN verification.
The project had its first stop at the ABS-CBN last February 26 to
encourage professionals from the entertainment industry to register
as VAT taxpayers. UnionBank provided support to the BIR in this
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A cycling team, called the BIR VAT Riders, joined
the Tour Pilipinas 2003 caravan for the first time to promote tax
consciousness and voluntary tax compliance, particularly in relation
to the Value-Added Tax (VAT), it being a big component of BIR collection.
The caravan, which is a fifteen stage 2,456 kilometer cycling marathon
covering all Luzon provinces, started in Legaspi City, Albay last
April 26 and ended on May 11, 2003 at the Quirino Grandstand in
Luneta. The Lina Group of Companies sponsored the BIR's participation
in the Tour Pilipinas 2003 marathon through the VAT Riders.
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BIR Text Raffle
To encourage consumers to habitually ask for receipts
every time they make purchases (whether goods or services), the
BIR launched the "Bayan, I-txt ang Resibo" raffle promo
last June 2. This year's lottery is being conducted electronically
via the short messaging system (SMS) or texting and use of random
selection software for the determination of winners.
In view of the success of the Bureau's text raffle
promo, the BIR has extended its conduct until December 15,2003.
In Part II of the raffle promo, there are ten (10) weekly draw,
which started on October 10. On said draws, there will be two (2)
winners (texter) of P 25,000 for each of the Bureau's 19 Regional
Offices, bringing to 380 the total number of the weekly draw winners.
There are also two (2) monthly draws to be held on
October 31 and November 28 with one (1) winner (texter) each of
On December 15, there will be a Christmas Draw wherein
three (3) winners of P 1 Million each (texter) and three (3) winners
of P 50,000 each (issuer) will be drawn.
Only receipts/invoices issued from September 15 to
December 14, 2003 are qualified as entries in Part II of the raffle
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After its soft (internal) launch last August 4, the
BIR Contact Center (BIRCC) is due for public launching in December
The establishment of a Contact Center is part of
the Bureau of Internal Revenue's (BIR) strategy to encourage voluntary
compliance of taxpayers by making tax information more accessible
The Contact Center is envisioned to be a state-of-the-art
facility where taxpayers can immediately obtain accurate and consistent
tax information at a single point of contact as well as give feedback
concerning tax administration.
By providing a single contact (telephone) number
for the BIR (981-8888), taxpayers can have easier access to general
(frequently asked) tax information. Incidents of callers being referred
to wrong BIR offices will also be minimized, if not totally eliminated.
Taxpayers will also be properly advised by the Contact
Center Agents on the documents they have to bring before they go
to the Revenue District Offices (RDOs) for a particular transaction
(i.e. TIN application, registration of books of accounts, etc.).
As a result, transaction time in the RDOs will be significantly
Self-service information on TIN application and filing
of tax forms were also made available in the Center's Interactive
Voice Response System (IVRS) to make such information accessible
even after office hours and during holidays.
With the BIRCC handling the bulk of general inquiries,
frontline offices will have more quality time to attend to walk-in
taxpayers because of the reduced volume of calls that will be received
Other than responding to taxpayer inquiries, feedback
(complaints and suggestions) of taxpayers will also be handled by
the Contact Center through a tracking system that will have the
capability to log feedback and track down the status of actions
taken by concerned offices in the Bureau.
The BIRCC project is a joint undertaking of the BIR
and the Canadian International Development Agency (CIDA)/Policy
Training and Technical Assistance Facility (PTTAF) Executing Agency.
BIR Contact Center Services
Ø Immediately respond to general inquiries
raised via telephone, e-mail and voice mail concerning the following:
· Tax Registration - TIN application, application
for Computerized Accounting System and Cash Register Machine/Point
of Sale Machine, Authority to Print invoices, etc.
· One-Time Transactions - Capital Gains Tax, Donor's Tax,
Estate Tax and Documentary Stamp Tax
· Tax Information - Income Tax, VAT, Withholding Tax, Percentage
· Revenue Issuances - Revenue Regulations, Revenue Memorandum
Orders, Revenue Memorandum Circulars, etc.
· e-Services - eFPS, eBroadcasting, eTIN, eRaffle, etc.
· BIR Special Projects - Voluntary Assessment and Abatement
Program (VAAP), Modified Tax Compliance Verification Drive (MTCVD),
Letter Notice Monitoring, etc.
· Other Information - Directory of Offices, List of Accredited
Agent Banks, Zonal Values, etc.
Ø Log comments, suggestions, complaints on
revenue personnel and report of violations of taxpayers (i.e. non-issuance
of official receipts, etc.) and refer to appropriate BIR offices
Ø Do outbound calls to promote BIR projects
and follow up compliance of taxpayers with Letter Notices sent by
the BIR, among others
COMPLEX TAX INQUIRIES NOT COVERED IN THE BIRCC KNOWLEDGE
DATABASE WILL BE REFERRED TO APPROPRIATE BIR OFFICE(S) FOR RESOLUTION.
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Posting of Zonal Values in
To promote transparency in BIR operations, the Fellowship
Organization of Christians in Government (FOCIG) agreed to publish
in its website the updated zonal value of real properties. FOCIG's
website will be hyperlinked with the BIR website and will serve
as an alternative source of the prescribed real property values
to be used for internal revenue tax purposes. The FOCIG is a non-government
organization with members from around 65 government agencies whose
mandate is to help promote good governance.
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